General Terms and Conditions of Sale

Publication Date

The General Terms and Conditions of Sale presented below were published and came into immediate effect on 01/07/2024.

Preamble

These General Terms and Conditions of Sale (hereinafter “GTC”) apply to any purchase made by an individual (hereinafter the “CUSTOMER”) on the website https://layer-cbd.com (hereinafter the “SITE”) from Galago registered with the National Business Register (RNE) under number 402 740 443, with its registered office at 33 Rue Dubois Crancé, 08000 Charleville-Mézières, France (hereinafter the “SELLER”).

Article 1 – Definitions

The terms used hereinafter have the following meanings in these General Terms and Conditions of Sale:

“CUSTOMER”: refers to the contracting party of the SELLER who guarantees to have the status of a consumer as defined by French law and case law. It is expressly stipulated that the CUSTOMER acts outside of any usual or commercial activity.
“DELIVERY”: refers to the first presentation of the PRODUCTS ordered by the CUSTOMER at the delivery address indicated at the time of the order.
“PRODUCTS”: refers to all products available on the SITE.

Article 2 – Purpose

These General Terms and Conditions of Sale determine the rights and obligations of the CUSTOMER and the SELLER in the context of the online sale of PRODUCTS offered on the SITE.

The CUSTOMER is clearly informed and acknowledges that the SITE is intended for consumers, and that professionals should contact the SELLER’s commercial service to benefit from separate contractual conditions.

Article 3 – Acceptance of the General Terms and Conditions of Sale

The CUSTOMER agrees to read carefully these General Terms and Conditions of Sale (GTC) and accept them before proceeding to payment for an order of PRODUCTS placed on the SITE.

The SELLER reserves the right to modify these at any time by publishing a new version on its website. The applicable GTC are those in force on the date of payment (or the first payment in the case of multiple payments) of the order.

These GTC are referenced at the bottom of each page of the SITE via a link and must be consulted before placing the order. The CUSTOMER is invited to read them carefully, download them, print them, and keep a copy.

The SELLER advises the CUSTOMER to read the GTC with each new order, the latest version of said GTC applying to any new order of PRODUCTS.

When finalizing an order of PRODUCTS, the CUSTOMER acknowledges having read and accepted these General Terms and Conditions of Sale without restriction or condition.

Article 4 – Purchase of products on the site

To purchase a PRODUCT, the CUSTOMER must be at least 18 years old and have legal capacity.

The CUSTOMER will be asked to provide information allowing them to be identified by completing the form available on the SITE.

The information that the CUSTOMER provides to the SELLER during an order must be complete, accurate, and up to date. The SELLER reserves the right to ask the CUSTOMER to confirm by any appropriate means their identity, eligibility, and the information provided.

Article 5 – Orders

Article 5.1 Characteristics of the products

The SELLER undertakes to present the essential characteristics of the PRODUCTS (on the information sheets available on the SITE) and the mandatory information that the CUSTOMER must receive under applicable law.

The CUSTOMER agrees to read this information carefully before placing an order on the SITE.

Unless expressly stated otherwise on the SITE, all PRODUCTS sold by the SELLER are new and comply with European legislation in force and applicable standards in France.

Article 5.2 Ordering procedure

PRODUCT orders are placed directly on the SITE. The purchase buttons will explicitly indicate that the CUSTOMER is committing to place an order and initiate a purchase process on the SITE. By clicking on the purchase button, the CUSTOMER explicitly confirms their willingness to place an order on the SITE by accepting these General Terms and Conditions of Sale.

When finalizing an order, a page appears on the SITE to acknowledge receipt of the CUSTOMER’s order. A copy of the order acknowledgment is automatically sent to the CUSTOMER by email, provided that the email address provided in the registration form is correct.

The SELLER does not send any order confirmation by post.

During the ordering process, the CUSTOMER must provide the SELLER with the necessary information for billing.

The CUSTOMER must clearly indicate all information relating to DELIVERY, in particular the exact DELIVERY address and any possible access codes to the DELIVERY address.

The CUSTOMER must also specify the chosen payment method.

Neither the order form established online by the CUSTOMER nor the order acknowledgment sent by the SELLER to the CUSTOMER by email constitutes an invoice.

5.3 Order date

The order date is the date on which the SELLER acknowledges receipt of the order online. The time periods indicated on the SITE begin to run from this date.

5.4 Prices

For all PRODUCTS, the CUSTOMER will find on the SITE prices displayed in euros including all taxes, as well as applicable delivery charges (depending on the weight of the package excluding packaging and gifts, the DELIVERY address, and the carrier or mode of transport chosen).

The prices include in particular the value-added tax (VAT) at the rate in force on the date of the order. Any change in the applicable rate may affect the price of the PRODUCTS from the date the new rate comes into effect.

The applicable VAT rate is expressed as a percentage of the value of the PRODUCT sold.

The SELLER’s suppliers’ prices may change. Consequently, the prices indicated on the SITE may change. They may also be modified in case of special offers or sales.

The prices indicated are valid unless there is a gross error. The applicable price is the one indicated on the SITE at the date the order is placed by the CUSTOMER.

5.5 Availability of PRODUCTS

The professional undertakes to deliver the PRODUCT on the date or within the period indicated to the CUSTOMER unless otherwise agreed by the parties.

The unavailability of a PRODUCT is generally indicated on the page of the PRODUCT concerned. CUSTOMERS may also be informed of the restocking of a PRODUCT by the SELLER.

In any case, if the unavailability was not indicated at the time of the order, the SELLER undertakes to inform the CUSTOMER without delay if the PRODUCT is unavailable.

If a PRODUCT is unavailable, the SELLER may, and if the parties agree, propose an alternative PRODUCT of equivalent quality and price, accepted by the CUSTOMER.

If the CUSTOMER decides to cancel their order for unavailable PRODUCTS, they will obtain a refund of all amounts paid for the unavailable PRODUCTS at the latest within thirty (30) days of payment.

Article 6 – Right of withdrawal

The terms of the right of withdrawal are provided in the “withdrawal policy,” available in Appendix 1 of these GTC, accessible at the bottom of each page of the SITE via a hyperlink.

Article 7 – Payment

7.1 Payment methods

The CUSTOMER can pay for their PRODUCTS online on the SITE using the methods offered by the SELLER.

The CUSTOMER guarantees the SELLER that they have all the necessary authorizations to use the chosen payment method.

The SELLER will take all necessary measures to ensure the security and confidentiality of the data transmitted online during online payment on the SITE.

It is specified that all information relating to payment provided on the SITE is transmitted to the SITE’s bank and is not processed on the SITE.

7.2 Payment date

In the case of a single payment by credit card, the CUSTOMER’s account will be debited as soon as the order is placed for PRODUCTS on the SITE.

In case of partial DELIVERY, the total amount will be debited from the CUSTOMER’s account at the earliest when the first package is shipped. If the CUSTOMER decides to cancel their order for unavailable PRODUCTS, the refund will be made in accordance with the last paragraph of Article 5.5 of these GTC.

7.3 Late or refused payment

If the bank refuses to debit a card or other payment method, the CUSTOMER must contact the SELLER’s Customer Service to pay for the order by any other valid means of payment.

If, for any reason, the transmission of the money flow due by the CUSTOMER proves impossible, the order will be canceled, and the sale automatically terminated.

Article 8 – Proof and archiving

The computerized registers kept in the SELLER’s computer systems under reasonable security conditions will be considered proof of communications, orders, and payments between the parties.

The archiving of order forms and invoices is carried out on a reliable and durable medium that can be produced as proof.

Article 9 – Transfer of ownership

The SELLER remains the owner of the PRODUCTS delivered until their full payment by the CUSTOMER.

The above provisions do not prevent the transfer to the CUSTOMER, upon receipt by them or by a third party designated by them other than the carrier, of the risks of loss or damage to the PRODUCTS subject to the reservation of ownership as well as the risks of damage they may cause.

Article 10 – Delivery

The terms of DELIVERY of the PRODUCTS are provided in the “delivery policy” referred to in Appendix 2 of these GTC.

Article 11 – Packaging

The PRODUCTS will be packaged in accordance with the transport standards in force to ensure maximum protection of the PRODUCTS during DELIVERY. CUSTOMERS agree to comply with the same standards when returning PRODUCTS under the conditions set out in Appendix 1 – Withdrawal Policy.

Article 12 – Guarantees

In addition to any commercial guarantees that the SELLER may offer for certain PRODUCTS, all customers benefit from “legal” guarantees for all PRODUCTS, as detailed below in accordance with Article L.111-1 of the Consumer Code.

Article 12.1 Conformity Guarantee

Article L. 217-4 of the Consumer Code: “The seller delivers a good that conforms to the contract and is responsible for any lack of conformity existing at the time of delivery. They are also responsible for any lack of conformity resulting from the packaging, assembly instructions, or installation when it has been charged to them by the contract or carried out under their responsibility.”

Article L.217-5 of the Consumer Code: “The good conforms to the contract: 1° If it is suitable for the use usually expected of a similar good and, where applicable: – if it corresponds to the description given by the seller and has the qualities that the seller presented to the buyer in the form of a sample or model; – if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer, or their representative, especially in advertising or labeling; 2° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the knowledge of the seller and which the latter has accepted.”

The SELLER may be responsible for any lack of conformity existing at the time of delivery and any lack of conformity resulting from the packaging, assembly instructions, or installation when it has been charged to them or carried out under their responsibility.

The action resulting from the lack of conformity is time-barred by two (2) years from the delivery of the PRODUCT (Article L.217-12 of the Consumer Code).

In case of a lack of conformity, the CUSTOMER may request the replacement or repair of the PRODUCT at their option. However, if the CUSTOMER’s choice involves a manifestly disproportionate cost compared to the other option possible, considering the value of the PRODUCT or the importance of the defect, the SELLER may proceed to a refund without following the option chosen by the CUSTOMER.

Finally, the CUSTOMER is exempt from providing proof of the existence of the PRODUCT’s lack of conformity during the twenty-four (24) months following the delivery of the PRODUCT except for second-hand goods, for which this period is set at six (6) months. (Article L. 217-7 of the Consumer Code).

It is specified that this legal conformity guarantee applies independently of any commercial guarantee granted, where applicable, on the PRODUCTS.

Article 12.2 Hidden Defects Guarantee

The SELLER is liable for hidden defects in the PRODUCT sold that make it unfit for the use for which it is intended or that so diminish this use that the CUSTOMER would not have acquired it or would have given a lower price if they had known about them. (Article 1641 of the Civil Code)

This guarantee allows the CUSTOMER who can prove the existence of a hidden defect to choose between the refund of the PRODUCT’s price if it is returned and the refund of part of its price if the PRODUCT is not returned.

If replacement or repair is impossible, the SELLER undertakes to refund the price of the PRODUCT within thirty (30) days upon receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER to the following address 33 Rue Dubois Crancé, 08000 CHarleville-Mézières, France. The action resulting from redhibitory defects must be brought by the CUSTOMER within two (2) years from the discovery of the defect. (First paragraph of Article 1648 of the Civil Code).

Article 13 – Liability

The SELLER’s liability cannot be engaged in any case in the event of non-performance or poor performance of contractual obligations attributable to the CUSTOMER, particularly during the entry of their order.

The SELLER cannot be held responsible or considered as having failed to comply with the present in the event of delay or non-performance when the cause of the delay or non-performance is related to a case of force majeure as defined by the case law of the French courts and tribunals.

It is further specified that the SELLER does not control the websites that are directly or indirectly linked to the SITE. Consequently, it excludes all liability for the information published on them. The links to third-party websites are provided for information only, and no guarantee is given as to their content.

Article 14 – Force majeure

The SELLER’s liability cannot be engaged if the non-performance or delay in the performance of one of its obligations described in these GTC results from a case of force majeure.

There is force majeure in contractual matters when an event beyond the control of the debtor, which could not be reasonably foreseen at the time of the conclusion of the contract and whose effects cannot be avoided by appropriate measures, prevents the debtor from performing their obligation.

If the impediment is temporary, the performance of the obligation is suspended unless the resulting delay justifies the termination of the contract. If the impediment is final, the contract is automatically terminated, and the parties are released from their obligations under the conditions provided for in Articles 1351 and 1351-1 of the Civil Code.

As such, the SELLER’s liability cannot be engaged, in particular in the event of a hacker attack, unavailability of materials, supplies, spare parts, personal or other equipment, interruption of electronic communication networks, as well as in the event of the occurrence of any circumstance or event beyond the control of the SELLER occurring after the conclusion of the GTC and preventing their execution under normal conditions.

It is specified that in such a situation, the CUSTOMER cannot claim any compensation and cannot initiate any action against the SELLER.

In the event of the occurrence of one of the events mentioned above, the SELLER will strive to inform the CUSTOMER as soon as possible.

Article 15 – Personal data

The SELLER collects personal data about its CUSTOMERS on the SITE, including through cookies. CUSTOMERS can deactivate cookies by following the instructions provided by their browser.

The data collected by the SELLER is used to process orders placed on the SITE, manage the CUSTOMER’s account, analyze orders, and, if the CUSTOMER has expressly chosen this option, send them marketing emails, newsletters, promotional offers, and/or information on special sales unless the CUSTOMER no longer wishes to receive such communications from the SELLER.

The CUSTOMER’s data is kept confidential by the SELLER for the purposes of the contract, its execution, and in compliance with the law.

CUSTOMERS can unsubscribe at any time by accessing their account or by clicking on the hyperlink provided for this purpose at the bottom of each offer received by email.

The data may be communicated in whole or in part to the SELLER’s service providers involved in the order process. For commercial purposes, the SELLER may transfer the names and contact details of its CUSTOMERS to its commercial partners, provided that they have given their express consent in advance when registering on the SITE.

The SELLER will specifically ask CUSTOMERS if they wish to have their personal data disclosed. CUSTOMERS can change their minds at any time by contacting the SELLER. The SELLER may also ask its CUSTOMERS if they wish to receive commercial solicitations from its partners.

In accordance with Law No. 78-17 of January 6, 1978, relating to data processing, files, and freedoms, and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, relating to the protection of individuals with regard to the processing of personal data and the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation known as GDPR), the SELLER ensures the implementation of the rights of the individuals concerned.

It is recalled that the CUSTOMER whose personal data is processed has the rights of access, rectification, updating, portability, and deletion of the information concerning them, in accordance with the provisions of Articles 39 and 40 of the amended Data Protection Act and the provisions of Articles 15, 16, and 17 of the European General Data Protection Regulation (GDPR).

In accordance with the provisions of Article 38 of the amended Data Protection Act and the provisions of Article 21 of the GDPR, the CUSTOMER may also, for legitimate reasons, object to the processing of their data without reason and at no cost.

The CUSTOMER can exercise these rights by sending an email to the address: info@layer-cbd.com or directly in the “My Account” section of the said site or finally by sending a letter to 33 Rue Dubois Crancé, 08000 Charleville-Mézières, France.

It is specified that the CUSTOMER must be able to prove their identity either by scanning an identity document or by sending the SELLER a photocopy of their identity document.

Article 16 – Complaints

The SELLER provides the CUSTOMER with a customer service accessible by email at the following address: info@layer-cbd.com.

Article 17 – Intellectual property

All visual and sound elements of the SITE, including the underlying technology used, are protected by copyright, trademark law, and/or patents.

These elements are the exclusive property of the SELLER. Anyone who edits a website and wishes to create a direct hyperlink to the SITE must request the SELLER’s authorization in writing.

This authorization from the SELLER will not be granted definitively. This link must be removed at the SELLER’s request. Hyperlinks to the SITE that use techniques such as framing or in-line linking are strictly prohibited.

Any total or partial representation or reproduction of the SITE and its content by any means whatsoever without the prior express authorization of the SELLER is prohibited and will constitute an infringement punishable by Articles L.335-2 and following and Articles L.713-1 and following of the Intellectual Property Code.

Acceptance of these GTC constitutes recognition by the CUSTOMER of the SELLER’s intellectual property rights and a commitment to respect them.

Article 18 – Validity of the General Terms and Conditions of Sale

Any modification of the legislation or applicable regulations, or any decision of a competent court invalidating one or more clauses of these GTC, shall not affect the validity of the entirety of the GTC. Such a modification or decision in no way authorizes CUSTOMERS to disregard these GTC.

All conditions not expressly dealt with herein will be governed by the usual practices of the retail sector for companies whose registered office is located in France.

Article 19 – Modification of the General Terms and Conditions of Sale

These GTC apply to all purchases made online on the SITE as long as the SITE is available online.

The GTC are precisely dated and may be modified and updated by the SELLER at any time. The applicable GTC are those in force at the time of the order.

The modifications made to the GTC will not apply to PRODUCTS already purchased.

Article 20 – Jurisdiction and applicable law

These GTC and the relationship between the customer and the seller are governed by French law.

In the event of a dispute, only French courts will be competent.

However, before any recourse to the arbitral or state judge, the CUSTOMER is invited to contact the SELLER’s complaint service.

If no agreement is reached or if the CUSTOMER justifies having first tried to resolve their dispute directly with the SELLER by a written complaint, an optional mediation procedure will then be proposed, conducted in a spirit of loyalty and good faith to reach an amicable agreement upon the occurrence of any dispute relating to this contract, including its validity.

The party wishing to implement the mediation process must first inform the other party by registered letter with acknowledgment of receipt, indicating the elements of the conflict.

Mediation does not have a mandatory character; the CUSTOMER or the SELLER may withdraw from the process at any time.

If mediation fails or is not considered, the dispute that may have given rise to mediation will be entrusted to the competent court designated below:

Tribunal judiciaire de Charleville-Mézières.

Article 21 – Specific provisions for the sale of CBD

The SITE layer-cbd.com is only accessible to persons over 18 years of age.

This SITE offers for sale products containing CBD (Cannabidiol). All products are derived from hemp varieties whose trade is authorized in France and the rest of the European Union. In accordance with the legislation in force, the products offered contain a THC content of less than 0.2%.

Layer CBD does not claim or imply that the products offered treat, cure, or prevent any disease. The products are sold as dietary supplements or essential oils only. If you need medical care or assistance, consult a physician.

Although Layer CBD sells its products within the European Union, we do not study the individual legislation of each country. You are therefore required to check the laws of your country before placing an order on our site.

Appendix 1 – Withdrawal Policy

Withdrawal Principle

The CUSTOMER has, in principle, the right to withdraw by returning or returning the PRODUCT to the SELLER.

For this purpose, the PRODUCT must be returned or returned without undue delay and no later than fourteen (14) days after communicating their decision to withdraw unless the SELLER offers to collect the PRODUCT themselves.

Withdrawal period

In accordance with Article L.221-18 of the Consumer Code, the withdrawal period expires fourteen (14) days after the day on which the CUSTOMER or a third party other than the carrier and designated by the CUSTOMER takes physical possession of the PRODUCT.

If the CUSTOMER has ordered multiple PRODUCTS via a single order resulting in multiple DELIVERIES (or in the case of an order for a single PRODUCT delivered in multiple lots), the withdrawal period will expire fourteen (14) days after the day on which the CUSTOMER or a third party other than the carrier and designated by the CUSTOMER takes physical possession of the last PRODUCT delivered.

If the CUSTOMER’s order includes several PRODUCTS and these PRODUCTS are delivered separately, the withdrawal period expires fourteen (14) days after the day on which the CUSTOMER or a third party other than the carrier and designated by the CUSTOMER takes physical possession of the last PRODUCT.

Notification of the right of withdrawal

To exercise their right of withdrawal and in accordance with Article L.221-21 of the Consumer Code, the CUSTOMER must notify their decision to withdraw by means of a clear statement (e.g., a letter sent by post or email) to: 33 Rue Dubois Crancé, 08000 Charleville-Mézières, France or info@layer-cbd.com.

They may also use the form below:

Withdrawal Form

To the attention of: Layer CBD

SELLER’s phone number: +33658315397

SELLER’s email address: info@layer-cbd.com

I hereby notify you of my withdrawal from the contract for the sale of the PRODUCT below:

PRODUCT reference:

Invoice number:

Order placed on:

Order received on:

Payment method used:

CUSTOMER’s name and, if applicable, the order beneficiary’s name:

CUSTOMER’s address:

Delivery address:

CUSTOMER’s signature (except in the case of transmission by email)

Date

To comply with the withdrawal period, the CUSTOMER must transmit their communication regarding the exercise of the right of withdrawal before the withdrawal period expires.

Effects of withdrawal

In the event of withdrawal by the CUSTOMER, the SELLER undertakes to refund the total amount paid, including delivery charges (except for additional costs arising, where applicable, from the CUSTOMER’s choice of a delivery method other than the standard delivery method offered by the SELLER) without undue delay and in any event no later than fourteen (14) days from the day on which the SELLER receives the returned PRODUCT.(Article L.221-24 of the Consumer Code).

The SELLER will proceed with the refund using the same payment method that the CUSTOMER used for the initial transaction unless the CUSTOMER expressly agrees to a different method; in any case, this refund will not incur any costs for the CUSTOMER.

The SELLER may defer the refund until receipt of the item or until the CUSTOMER provides proof of shipment of the item, whichever is the earliest.

Return terms

The CUSTOMER must return the item without undue delay and in any event no later than fourteen (14) days after communicating their decision to withdraw from this contract to the following address: 33 Rue Dubois Crancé, 08000 Charleville-Mézières, France.

This deadline is deemed to be met if the CUSTOMER returns the item before the expiry of the fourteen (14) day period.

Return costs

The CUSTOMER must bear the direct costs of returning the item.

If the PRODUCT’s weight prevents the CUSTOMER from returning the PRODUCT by post, the CUSTOMER must bear the direct costs of returning the item.

Condition of the returned item

The PRODUCT must be returned according to the SELLER’s instructions and include all delivered accessories.

The CUSTOMER’s liability is only engaged for the depreciation of the item resulting from handling other than that necessary to establish the nature, characteristics, and proper functioning of this PRODUCT. In other words, the CUSTOMER can test the PRODUCT, but their liability may be engaged if they perform any handling beyond what is necessary.

Exclusions from the right of withdrawal

The right of withdrawal is excluded in the following cases:

Supply of goods or services whose price depends on fluctuations in the financial market
Supply of goods made to the CUSTOMER’s specifications or clearly personalized
Supply of goods liable to deteriorate or expire rapidly
Supply of audio or video recordings or sealed software that have been unsealed after delivery
Newspaper, periodical, magazine (except subscription contracts)
Provision of accommodation services other than for residential purposes, transportation of goods, car rental, catering, or services related to leisure activities if the offer provides for a specific date or period of execution
Supply of goods which, by their nature, are inseparably mixed with other items
Supply of sealed goods that cannot be returned for health or hygiene reasons and have been unsealed by the CUSTOMER after DELIVERY
Supply of alcoholic beverages whose price was agreed at the time of conclusion of the contract of sale, the delivery of which can only be made after 30 days and whose actual value depends on fluctuations in the market beyond the control of the SELLER
Supply of digital content not provided dematerialized if execution began with the prior express consent of the consumer, who also acknowledged that they would lose their right of withdrawal as a result
Contracts concluded during a public auction

Appendix 2 – Delivery Policy

Delivery Area

The PRODUCTS offered can only be sold and delivered in the following countries:

Germany
Austria
Belgium
Bulgaria
Cyprus
Croatia
Denmark
Spain
Estonia
Finland
France
Greece
Ireland
Italy
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Czech Republic
Romania
Slovakia
Slovenia
Sweden

It is impossible to place an order for any delivery address located outside these countries.

The PRODUCTS are shipped to the delivery address that the CUSTOMER has indicated during the order process.

Shipping time

The time required to prepare an order and issue an invoice before shipping the PRODUCTS in stock is mentioned on the SITE. These periods do not include weekends or public holidays.

An email will be automatically sent to the CUSTOMER at the time of shipment of the PRODUCTS, provided that the email address provided in the registration form is correct.

Delivery times & costs

During the ordering process, the SELLER indicates to the CUSTOMER the possible delivery times and shipping methods for the purchased PRODUCTS.

Shipping costs are calculated based on the delivery method.

The amount of these costs will be due by the CUSTOMER in addition to the price of the purchased PRODUCTS.

Delivery times and fees are detailed on the SITE.

In the absence of indication or agreement on the delivery date, the SELLER delivers the PRODUCT without undue delay and no later than thirty (30) days after the conclusion of the contract. (Article L.216-1 of the Consumer Code).

Delivery terms

The package will be handed over to the CUSTOMER according to the delivery method selected by the CUSTOMER when ordering the PRODUCTS.

The carrier’s terms are detailed on the SITE or a link will be provided to the information available on the carrier’s website.

Delivery problems

The CUSTOMER is informed of the delivery date set when they choose the carrier at the end of the online ordering process before confirming the order.

It is specified that deliveries will be made within thirty (30) days maximum. Failing this, the CUSTOMER must request the SELLER to deliver within a reasonable time. If delivery does not occur within this time, they may terminate the contract.

The SELLER will refund without undue delay upon receipt of the termination letter to the CUSTOMER the total amount paid for the PRODUCTS, including taxes and delivery charges, using the same payment method that the CUSTOMER used to purchase the PRODUCTS.

The SELLER is responsible until the DELIVERY of the PRODUCT to the CUSTOMER. It is reminded that the CUSTOMER has a period of three (3) days to notify the carrier of any damage or partial loss noticed during the delivery.